🔒 Privacy Policy – Auto Haven (PVT) Ltd.
Effective Date: December 31, 2024
Last Updated: December 31, 2024
Welcome to Auto Haven (PVT) Ltd., your trusted partner for auto repair, vehicle servicing, auto parts, and car accessories in Sri Lanka. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, www.AutoHaven.lk, or engage with our services in the Western Province, including Gampaha and Colombo Districts.
By using our website or services, you agree to the practices described below.
1. Information We Collect
To provide reliable and efficient car repair services in Sri Lanka, we collect the following information:
Personal Contact Details – Name, email, phone number, and address to handle bookings, inquiries, and customer service.
Payment Details – Secure processing of your orders for vehicle repairs, car parts, or accessories.
Vehicle Data – Information such as make, model, year, and service history for accurate diagnostics and recommendations.
Service History – Records of your interactions, repairs, and purchases from Auto Haven for invoicing and warranty tracking.
Login Data – If you create an account, we store your login credentials and car preferences.
Feedback & Inquiries – Any messages, service requests, or surveys you respond to.
We may also collect technical data such as your IP address and browsing behavior to improve user experience and website performance.
2. Use of Cookies & Tracking Tools
Our website uses cookies and tracking tools to enhance your experience while browsing or booking services like engine repair, oil changes, or vehicle inspections.
Cookies help us:
Personalize your visit based on your vehicle or service preferences.
Remember past orders and repairs.
Provide relevant offers on automobile servicing, auto accessories, or car parts in Sri Lanka.
You can manage cookie settings through your browser. Disabling cookies may limit some features on our site.
3. How We Use Your Information
We use your data to deliver top-tier auto repair and maintenance services in Sri Lanka:
Order & Booking Processing – For parts sales, diagnostics, and vehicle services.
Customer Support – To assist you with inquiries or appointments.
Personalized Service – Recommend parts, services, and offers based on your history.
Marketing – To send service reminders, discounts, or auto care tips via email/SMS. You may opt-out at any time.
Legal Compliance – Fulfilling tax, warranty, and consumer protection obligations.
4. How We Share Your Data
We never sell your data. However, we may share limited information with:
Service Providers – For processing payments, shipping parts, or delivering vehicle services.
Legal Authorities – When required by law or to protect our customers and company.
Business Transfers – If Auto Haven is merged or sold, your data may be transferred responsibly.
5. International Data Transfers
Although our primary operations are in Sri Lanka, your data may be processed in secure facilities outside the country. We ensure that all transfers comply with data protection standards.
6. Your Privacy Rights
You have control over your personal data:
Access & Update – View or edit your account or contact info anytime.
Marketing Preferences – Unsubscribe using the link in any promotional email.
Cookies – Adjust browser settings to disable tracking.
Data Deletion – Request deletion of your personal info by emailing us.
7. Data Security
Auto Haven applies the latest security practices to protect your data:
SSL Encryption – For secure online payments and form submissions.
Firewall Protection – Against unauthorized access or cyber threats.
Secure Payment Gateways – For all credit/debit card transactions.
While no system is 100% secure, we take every reasonable step to protect your data.
8. Data Retention
We keep your data only as long as necessary for:
Order and warranty processing
Legal or financial record-keeping
Future service reminders
Once no longer needed, your data is safely deleted or anonymized.
9. Children’s Privacy
We do not knowingly collect data from children under 13. If you believe a child has submitted personal data, contact us to request its removal.
10. Policy Updates
We may revise this policy occasionally. Major updates will be posted on our website or emailed to you. Please check back regularly.
11. Contact Us
For questions about this Privacy Policy or your personal data:
Auto Haven (PVT) Ltd.
📍 28/A Kandy Road, Imbulgoda 11856, Sri Lanka
📧 Email: info@autohaven.lk
📞 Tel: +94 777 620 314
🌐 Website: www.autohaven.lk
By using our website or booking services at Auto Haven, you confirm that you have read and agreed to this privacy policy.
